Terms of Service

These terms are an agreement between you and the TuitionCRM team, Singapore (“we”, “us”), for your use of TuitionCRM. By creating an account or using TuitionCRM, you agree to them. Please also read our Privacy Policy.

TuitionCRM helps tutors and tuition centres schedule lessons, keep student records, create invoices with PayNow QR codes, and send reminder emails. We keep improving it, so features may be added, changed or retired. If we remove something important you pay for, we will tell you in advance.

• You must be at least 18 and use TuitionCRM for your tuition work.
• Give accurate details and keep your email address up to date.
• Keep your password private. You are responsible for what happens in your account. Tell us straight away if you think someone else has access.
• One account is for one tutor or one centre.

• Free — free forever for up to 5 students. No card needed.
• Paid plans — Pro and Centre are billed monthly in advance, at the prices on our Pricing page when you subscribe. Each plan's student limit is shown there.
• S$15 first month — your first month on a paid plan costs S$15 (or US$12). After that, the normal monthly price applies unless you cancel before your next billing date. The offer is for new paid subscribers, once per person or business.
• Money-back guarantee — if you are not happy, email us within your first month on a paid plan and we will refund what you paid for that month in full. After that, payments are not refundable, except where the law requires.
• Cancelling — you can cancel any time. Your plan stays active until the end of the month you have paid for, and is then moved to Free. Nothing is deleted.
• Going over a limit — if you have more students than your plan allows, you will be asked to upgrade before adding more. Existing records are never deleted or locked away.
• Price lock — the price you subscribe at stays the same for everything your plan includes, for as long as you stay subscribed to that plan. We may offer new optional extras (for example AI features) at an extra cost. They are always optional, and their price is shown before you choose them.
• No fees on PayNow or bank transfer — we never charge a percentage of tuition fees parents pay you that way.
• Automatic card payments (optional, when available) carry a platform fee on top of the card processor's fee: 1.5% on Free, 0.75% on Pro and 0.5% on Centre, as shown on the Pricing page. You only pay it if you turn card payments on.
• Yearly plans are paid upfront for 12 months at the price of 11, and renew at the same locked-in price unless you cancel.

• Everything you enter stays yours. You give us permission to store and process it only so we can provide TuitionCRM to you.
• You are responsible for the student and parent details you enter, including telling parents and getting their consent as the PDPA requires. Our Privacy Policy has example wording you can use.
• Only enter information you are allowed to use, and keep it accurate.

• When you switch on reminders or send emails, they are sent on your behalf to the addresses you entered. Make sure the recipients expect them.
• Invoices and PayNow QR codes are created from the details you enter. Please check amounts and PayNow details before sending.
• Parents pay you directly. We are not part of payments between you and your students' families, and are not responsible for unpaid invoices, refunds or disputes between you and them.
• Exam dates and public holidays are shown for convenience. Always check important dates with the school or official source.

Please don't:

• use TuitionCRM for anything illegal, or to send spam or unwanted messages;
• try to access other people's accounts or data, or break or overload the service;
• copy, resell or reverse-engineer TuitionCRM.

We may suspend accounts that break these rules. Where reasonable, we will warn you first.

We work hard to keep TuitionCRM running and your data safe, but we cannot promise it will always be available or free of errors. There may be short breaks for updates or for reasons outside our control. The app keeps working offline on your device and catches up when you reconnect.

TuitionCRM is provided “as is”. As far as the law allows, we are not liable for indirect losses, such as lost income or lost students. Our total liability to you is limited to the amount you paid us in the 12 months before the claim, or S$100 if you are on the Free plan. Nothing in these terms limits liability that cannot be limited by law.

You can stop using TuitionCRM at any time. To delete your account and data, contact us at our contact form using your account email address. We may close accounts that seriously or repeatedly break these terms, or if we ever stop running TuitionCRM. In that case we will give you at least 30 days' notice where we can, so you can keep a copy of your information.

We may update these terms. We will change the “Last updated” date and, for important changes, email you at least 14 days before they take effect. If you continue using TuitionCRM after that, the new terms apply. Changes never undo your price lock.

These terms are governed by the laws of Singapore, and disputes are handled by the Singapore courts. We would always rather sort things out together first — just reach us at our contact form.